Orders
To place an order with Altitude, follow the simple steps:
- Begin by registering with Altitude if you haven’t already.
- Navigate to the product page and select the item you desire, specifying your preferred size, colour and quantity.
- Click on the “BUY NOW” button to proceed.
- Review the provided delivery address, or add an address if needed.
- Select your preferred payment method and proceed to checkout to complete the purchase.
Yes, you’ll need to register and log in with your Altitude account to proceed with your order.
To edit and update your account details, you must first register to create an account with Altitude. Once registered, simply log in to your account at any time to modify your contact information, username, password, email address, and address book details.
To help you decide on the size before confirming your order, we provide size and fit guides attached to each item on the product page.
If you need to reset your password, please follow the Forgot password instructions on the Sign-in page. For security reasons, we do not share or send your old/existing password through any means (such as SMS or email)
Payments
You can complete your payment via cash on delivery (COD) or securely online using internet banking, debit/credit cards, or UPI (Unified Payments Interface).
You can complete your payment via cash on delivery (COD) or securely online using internet banking, debit/credit cards, or UPI (Unified Payments Interface).
We’ve encrypted all payment-processing information using the SSL protocol. SSL ensures a secure, encrypted connection, safeguarding sensitive data like debit and credit card details.
We only accept one method of payment or card per order.
Upon successful placement of your order, your card will be charged accordingly. Altitude will promptly notify you of the successful order placement via SMS/email.
Shipping
We aim to deliver orders within 4 to 7 business days, excluding public holidays and Sundays. Please note that delivery times may vary during festive seasons, special occasions, or sales periods.
We only deliver to street addresses. However, Altitude permits users to utilize PO box addresses for billing purposes.
Our shipping charges depend on factors such as distance, weight, shipping plan, and shipping method chosen for your order.
Certainly, Altitude permits customers to request both full and partial exchanges for each item within an order.
Altitude delivers to one address per order. If you wish to send items/purchases to multiple addresses, we recommend placing separate orders for each purchase.
Tracking
After placing an order, you can check its status on the
‘Orders’ page within your account. The order status will indicate whether your order has been shipped or not, providing you with valuable information about its progress.
Unfortunately, we will be unable to modify any order details once they have been placed. However, you can receive the order and initiate a return following our
returns
procedure if needed.
For prepaid orders, if our delivery partners are unable to deliver the product and it is returned to us, we will initiate a refund to your account. This refund will typically reflect within 24-48 hours from the initiation of the refund process.
Once the order has been placed, you will receive an email and an SMS notifying you of the status of your order.
To track your delivery, please enter the provided tracking ID. Using this ID, you can monitor the location and status of your package as it travels along the Altitude route
Returns
At Altitude, every product undergoes rigorous quality control procedures. Despite our thorough checks, if you’ve received a defective item, don’t hesitate to reach out. You can easily request a return or refund, and we’ll promptly address the issue for you.
Altitude accepts returns on all items within 15 days of purchase, provided they meet certain conditions. The product must be in its original condition with all tags intact, unused, preserved, and undamaged. You can initiate a return in the following cases:
- Incomplete products (missing quantity or accessories)
- Faulty products
- Damaged products
- Incorrect items received
You have a 15-day window to decide on returning your product. If you encounter any inconvenience with your received item, simply log in to your account and navigate to your order history. Select the product you wish to return and click the “Request for Return/Exchange” button located at the bottom of the page. Provide a reason along with picture proof and a clear description to support your claim, then proceed with the return process. Our logistics team will handle the reverse pick-up. Once the item reaches our warehouse, the full refund amount will be credited back to your account using the original payment method.
Yes, at Altitude, we provide the option for both full and partial returns/exchanges for each item within a multiple item order.
You have the flexibility to cancel your order entirely or partially within
24 hours of placing it. Any deducted amount will be promptly refunded to your account using the original payment method.
Exchange
Some items from Altitude are eligible for exchange only. If the purchased item falls outside of the exchange policy or was received as a gift, you’ll need to return the original item and place a new order for the desired replacement.
To initiate an exchange, go to your account’s orders section and choose the item you wish to exchange. Then, click the Request Return/Exchange button at the bottom of the page. Provide a clear reason for your exchange. Once your request is submitted, you’ll receive notification via SMS/email.
Upon receiving your exchange request, one of our trusted courier partners will arrive at the shipping address within 2 business days. To ensure acceptance by the courier company, please ensure the product, along with its tags, remains intact.
Upon receipt of your returned item at our warehouse, we’ll promptly proceed with your exchange request. Expect your exchange order to be dispatched within 7-8 days from the date of receiving the returned product. Thank you for your partience and understanding.
Rest assured, our delivery agent will make every effort to reach you via phone call. Alternatively you can proactively reach out to them to coordinate a convenient delivery time. If, for any reason, you miss their call or fail to respond, the product will be returned to our warehouse.
Refunds
Once your ordered item arrives at our warehouse, and undergoes the requisite quality checks, we will initiate the refund process.
Upon receipt of the product and completion of all inspection processes, we will initiate your refund. Typically it will take 5-7 days for the credited amount to reflect in your bank account.
No. Only the price of the goods will be refunded.
Your refund will be processed using the original payment method you used for placing the order. If you have paid with Cash on delivery (COD), please provide your bank account details for the refund to be processed. Please note that refunds are not issued in cash.
You cannot alter the payment mode for your refund. The refunded amount will be credited to the same bank account used for placing the order.
General
Your personal information is securely kept confidential with Altitude. We do not share any personal information with third parties. For additional information, please refer to our Privacy Policy.
Every item listed in Altitude is subject to availability. However, in cases where demands exceeds product availability, we will promptly inform you about the next availability of the specific product.
Your products are eligible for the refund process as long as you initiate the return within the specified time frame. Upon receiving the returned products, it will undergo the necessary quality checks. Once it passes these checks, the refund request will be promptly processed.
If the item you are exchanging is priced higher than your original purchase, you will be charged for the price difference. Conversely, if your exchange item costs less than your original purchase, we will refund you the difference.
At Altitude, we strive to process your return promptly, typically withing 28 days front he date of receiving your returned goods.